Terms and Conditions
▶️ Payment due. You pay, I bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win win for all of us! 50% deposit is required when you book to be able to save your spot. (Or full payment up to you) if you pay half then the other half is due 1 week before the event 🙂 or the order gets canceled. Please put on a calendar reminder 🙏🏼
▶️ No show = no cookies. These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - we'll donate to a family in need. Need to reschedule your order? Please reach out 7 days prior to your pickup time.
▶️ Refunds. I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as your cutter order has likely already been placed. But the good news - you get the cookies!
▶️ Delivery Clause. All orders are offered as pick-up. Delivery can be an option if you live in MA an additional fee of $65-95 depending on your location will be added to your total.
▶️ Pickup Dates and Times. Delivery and pick up times are set upon ordering. Please always set your pickup time a day before your event ! This is due to traffic and anything that could happen. That way you’ll defiantly have it in time for the party. This is because other customers need their cookie fix too! We have bulk pickup dates to accommodate most schedules - so put that cookie pickup in your calendar!
▶️ Change Cutoff. Decisions are tough! But we're here to help. Order changes can be made until 2 weeks of due date. After that, all change requests will be under consideration and a small fee will apply.
▶️ Inspiration. Thanks tons for bringing those inspo pictures! They're just that - inspiring. But your cookies may not be perfect replicas - due to not copying other cookiers I’ll try to keep it close to the photos.
▶️ In a hurry? While I can't accommodate all last minute orders, I will make my best effort too. Orders placed with a turnaround time of under 7 days will require a rush fee of $20.
▶️ Price Adjustments. All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting cookies to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices - darn it).
▶️ Product Photography. Say Cheese! We create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.
▶️ Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - cookies in photos may not be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)
▶️ PICK up- Once you pickup your order (thanks again, by the way), what happens to your cookies, cakes, and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the car seats only place them on the floor of the car please.
▶️ Allergies? Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can't always accommodate allergy-conscious orders. Please do reach out - I may have a perfect referral for ya!
▶️ Our kitchen is NOT nut free, egg free, dairy free, gluten free.
⭐️Not so fun disclaimer, but I have to say it per the law. — While death will not do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities.
👍 Pay means Yay. Once you've submitted (awesome) payment for your order because you're awesome, you're accepting the above terms. Which is awesome because my cookies are awesome. See you soon!